Technical Support with German (neaktivní nabídka)

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Požadavky

- Fluent English and German
- Good communication skills and a team player
- Previous experience in technical support, IT or customer service
- Able to work shifts

Náplň práce

Are you a fluent German speaker with a keen interest in technology?

A global leader in IT services is looking for a new member of their German technical support team, in a project related to the German energy industry.

Help investigate issues relating to problem management and provide support to users in a modern international office in the centre of Brno!

In this role, you will:
- Provide high-quality technical support to users
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
-Escalate an incident or troubleshoot tickets according to the company escalation

The successful candidate should be a goal-driven and enthusiastic team player, with excellent communication skills and a proven problem-solver.

Nabízíme

Benefits:
- Monthly performance benefits
- 30% premium on nightshift hours
- Meal vouchers
- Multisport card
- Makro card
- 5 weeks holiday
- Language courses
- Excellent training opportunities

Send us your CV in English and Czech if you have one.

For more related job opportunities visit www.grafton.cz/en/job-search?utm_source=jobboard&utm_medium=jobposition