Customer Service Representative with English and Arabic Praha

Interface directly and maintain a strong business relationship with assigned customers and/or suppliers, playing a key role to ensure a positive customer experience. According to the main scope of responsibilities, ensure that order and/or system support related issues are worked and communicated back to customer and/or suppliers in a timely manner.

Fluent English and Arabic written and verbal skills needed
Fresh graduate or someone with customer service/logistics background
Strong communication skills
Relationship building skills
Goal oriented
Reliable, responsive, quick-learner

Maintain strong business relationship with assigned customers and/or suppliers by utilizing soft skills to ensure customer experience is positive
Communicates through phone or email to the customers and/or suppliers to advise them of orders, concerning invoices, payment completion and its consequences
Conduct daily operational tasks in regards of CS processes. Run regular operational reports to monitor key business performance indicators, and ensure operations are carried out flawlessly and in line with KPIs set by the business unit
Work and cooperate with other related functions as necessary to ensure customer/supplier issues are worked and communicated back to customer/supplier in a timely manner
Communicate proactively with Sales and other functions on any customers and/or suppliers signal
Provide required information for account reconciliation and other regular and ad-hoc operational stewardship.
Coordinates operational activities in compliance with Controls requirements / business rules of the respective business area
Employ customer-centric approach within activities.

Competitive salary
Meal vouchers fully covered by the company
5 weeks of vacation
Annual bonus
Recognition awards
Multisport card
100% salary compensation for the first 2 sick days
Floating holidays - compensation for working public holidays
Opportunity to work in an international team and build career in a global company